FAQs & Help

Winscent perfumes are our own 50ml Eau de Parfum "impressions". Each one is made to resemble a famous designer fragrance.

Winscent is an independent brand. We are not affiliated with, or endorsed by, any designer brand, and we do not claim our perfumes are the original designer perfumes.

Fragrance notes are approximate and the scent may vary by skin.

Long lasting for 8-12 hours. Every Winscent perfume comes in a 50ml bottle.

Longevity can vary a little by skin type and weather.

Cash on Delivery (COD): pay the rider when your parcel arrives. COD is available all over Pakistan. It costs Rs 250 on orders under Rs 5,000 and is FREE on orders of Rs 5,000 and above. We confirm every order by WhatsApp or phone call before dispatch, and orders we cannot confirm within 24 hours are cancelled.

Online Payment (SadaPay / Easypaisa / JazzCash):

1. Place your order and note your order number.
2. Send your payment to account number 03063009234 using any one of SadaPay, Easypaisa or JazzCash.
3. WhatsApp the payment screenshot with your order number to +92 327 2784587.
4. We dispatch your order after we confirm the payment.

Online Payment orders pay the same delivery charges, and delivery is free from Rs 5,000.

We deliver all over Pakistan. We do not ship internationally.

Orders are dispatched within 1-2 working days of confirmation.

• Karachi: 1-3 working days
• Major cities: 2-4 working days
• Rest of Pakistan: 3-7 working days

We ship with PostEx. Track your parcel on our Track Order page.

Charges: Rs 250 on orders under Rs 5,000. FREE delivery on orders of Rs 5,000 and above. Karachi only (optional): Owner Delivery at Rs 2,500, Cash on Delivery.

See our Shipping Policy for full details.

Because perfume is a hygiene-sensitive product, returns are limited.

• Requests must be made within 7 days of delivery.
• The bottle must be unopened, sealed and in its original packaging. Opened or used bottles cannot be returned or exchanged.
• Damaged, leaking or wrong item: contact us within 48 hours of delivery with clear photos and an unboxing video. We will send a replacement, or a refund if the item is out of stock.

To request a return or exchange, message us on WhatsApp +92 327 2784587 or email support@winscentperfume.com with your order number. See our Returns and Exchange Policy.

Refunds are made via JazzCash or Easypaisa only, within 3 business days after the returned item reaches us. We will confirm your JazzCash or Easypaisa account details with you on WhatsApp.

Cancellation is free until your order is dispatched. Message us on WhatsApp to cancel.

We share your tracking number once your order is dispatched. If you have not received it, message us on WhatsApp +92 327 2784587 with your order number and we will help.

A Winscent Mystery Box is a surprise selection of Winscent 50ml perfumes, chosen by Winscent.

• Mystery Box - 3 Perfumes: Rs 5,000
• Mystery Box - 4 Perfumes: Rs 6,500
• Mystery Box - 5 Perfumes: Rs 8,000

Because the perfumes are chosen by Winscent, Mystery Boxes are final sale and cannot be returned or exchanged. The only exception is a damaged or wrong item, which you must report within 48 hours of delivery with clear photos and an unboxing video.

Every Mystery Box is Rs 5,000 or more, so delivery is free.

Yes. Winscent perfumes and Mystery Boxes make a great gift. You can enter your recipient's delivery address at checkout. For any special gifting request, message us on WhatsApp +92 327 2784587 before you order and we will do our best to help.

• WhatsApp: +92 327 2784587
• Email: support@winscentperfume.com
• Address: Gulshan-e-Iqbal, Karachi, Pakistan
• Support hours: 9 AM to 9 PM PKT

We usually reply within a few hours. Please include your order number so we can help faster.