Returns and Exchange Policy
Returns and Exchange Policy
Your satisfaction matters to us. Because perfume is a hygiene-sensitive product, returns are limited as described below.
Return and exchange window
- Requests must be made within 7 days of delivery.
- The bottle must be unopened, sealed and in its original packaging. Opened or used bottles cannot be returned or exchanged.
Damaged, leaking or wrong item
Contact us within 48 hours of delivery with clear photos and an unboxing video. We will send a replacement, or a refund if the item is out of stock.
Mystery Box
The perfumes in a Mystery Box are chosen by Winscent, so Mystery Boxes are final sale and cannot be returned or exchanged. The only exception is a damaged or wrong item, as described above.
How to request a return or exchange
Message us on WhatsApp +92 327 2784587 or email support@winscentperfume.com with your order number. Address: Gulshan-e-Iqbal, Karachi, Pakistan.
Refunds
Refunds are made via JazzCash or Easypaisa only, within 3 business days after the returned item reaches us. We will confirm your JazzCash or Easypaisa account details with you on WhatsApp.
Payment methods
Customers can pay by Cash on Delivery, or by Online Payment (SadaPay / Easypaisa / JazzCash). For Online Payment, send your payment to account number 03063009234 using any one of SadaPay, Easypaisa or JazzCash, then WhatsApp the screenshot with your order number to +92 327 2784587. We dispatch your order after we confirm the payment.
Cancellations
Cancellation is free until your order is dispatched. Message us on WhatsApp +92 327 2784587 to cancel.